Terms & Privacy

general terms and conditions

commercial company

Boq architects s.r.o, with registered office at Kaprova 42/14, 110 00 Prague 1, 

Identification number: 03612449

registered in the Commercial Register maintained by the Municipal Court in Prague, Section C 234601

for the sale of goods via the on-line shop at www.haptic.store as well as for the sale of goods in the seller's brick-and-mortar shops

1.1 These Terms and Conditions (hereinafter referred to as "terms and conditions") of Boq architekti s.r.o., with registered office at Kaprova 42/14, Prague 1, Postal Code: 110 00, identification number: 03612449, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 234601 (hereinafter referred to as "Seller") regulate in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as "Civil Code") the mutual rights and obligations of the parties arising in connection with or under the Purchase Agreement (hereinafter referred to as "Purchase contract") concluded between the seller and another natural person (hereinafter referred to as "buyer") via the Seller's online shop. The online shop is operated by the Seller on the website located at www.haptic.store (hereinafter referred to as "website"), via the website interface (hereinafter referred to as "web interface of the shop").

1.2 The Terms and Conditions do not apply where the person intending to purchase the goods from the Seller is a legal person or a person acting in the course of ordering the goods in the course of his business or in the course of his independent exercise of his profession.

1.3 Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating provisions in the Purchase Contract take precedence over the provisions of the Commercial Terms.

1.4 The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. By creating an order (e.g. by clicking on the button that completes the order), these terms and conditions become binding for the buyer. They include in particular the Complaints Procedure, the Privacy Policy, or other documents to which the terms and conditions refer.

1.5 The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

 

2.1 Based on the Buyer's registration on the Website, the Buyer can access his/her user interface. From his/her user interface, the Buyer can order goods (hereinafter referred to as "user account"). If the web interface of the shop allows it, the buyer can also order goods without registration directly from the web interface of the shop.

2.2 When registering on the website and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the information provided in the user account in case of any change. The information provided by the Buyer in the user account and when ordering goods shall be deemed correct by the Seller.

2.3 Access to the user account is secured by a username and password. The Buyer is obliged to maintain the confidentiality of the information necessary to access his user account. The Buyer is not entitled to allow third parties to use the user account. The Buyer acknowledges that the Seller shall not be liable if the User Account is misused as a result of a breach of these obligations.

2.4.The Seller may cancel the user account at any time, especially in the event that the Buyer does not use his/her user account for more than 1 year or in the event that the Buyer breaches his/her obligations under the Purchase Agreement (including the Terms and Conditions).

2.5 The Buyer acknowledges that the User Account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of third party hardware and software equipment.

3.1 All presentation of the goods placed in the web interface of the shop is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. Section 1732(2) of the Civil Code shall not apply.

3.2 The web interface of the shop contains information about the goods, including the prices of individual goods. The prices of the goods are inclusive of value added tax and all related charges, except for the cost of delivery of the goods (shipping/postage) and the cost of payment of the goods (delivery charges). The prices of the goods remain valid for as long as they are displayed in the web interface of the shop. The prices of the goods are not adjusted to the buyer's personality on the basis of automated decision-making. The Seller reserves the right to update the offer of goods and the price of goods at any time according to its business and operational needs. This provision does not limit the seller's ability to conclude a purchase contract on individually agreed terms.

3.3 The web interface of the shop also contains information about the costs associated with the packaging and delivery of the goods, and the method and time of delivery of the goods. The information on the costs associated with packaging and delivery of the goods listed in the web interface of the shop is valid only in cases where the goods are delivered within the territory of the Czech Republic.

3.4 In the case where the Seller offers free shipping of goods, the right to free shipping of goods on the part of the Buyer is conditional upon payment of the minimum total purchase price of the transported goods in the amount specified in the web interface of the store. In the event that the Purchaser partially withdraws from the Purchase Agreement and the total purchase price of the goods for which the Purchaser has not withdrawn from the Purchase Agreement does not reach the minimum amount required for the right to free transport of the goods under the previous sentence, the Purchaser's right to free transport of the goods shall cease and the Seller shall be entitled to require the Purchaser to pay for the transport of the goods.

3.5 The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, especially with persons who have previously substantially violated their obligations to the Seller, or for operational (capacity) or other important reasons for the Seller.

3.6 To order goods, the buyer fills in the order form in the web interface of the shop. The order form contains in particular information about:

  • ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the web interface of the store),
  • the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods and
  • information on the costs associated with payment for the goods and delivery of the goods (hereinafter collectively referred to as "order").

3.7.Before sending the order to the Seller, the Buyer is allowed to check and change the input data entered by the Buyer, including with regard to the Buyer's ability to detect and correct errors arising during data entry into the order. The Buyer sends the order to the Seller by clicking on the "Send Order" button. The data provided in the order is considered correct by the Seller. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt by e-mail to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as "electronic address of the buyer").

3.8 Depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional order confirmation (for example, in writing or by telephone).

3.9. The contractual relationship between the Seller and the Buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by electronic mail to the Buyer's electronic mail address.

3.10. In the event that any of the requirements specified in the order cannot be fulfilled, the Seller shall send the Buyer an amended offer to the Buyer's e-mail address indicating the possible variants of the order and requesting the Buyer's opinion. The amended offer shall be considered as a new proposal of the purchase contract and the purchase contract shall be concluded in such a case only upon the Buyer's acceptance via e-mail.

3.11. In the event that there is an obvious technical error on the part of the Seller in the indication of the price of the goods on the web interface of the shop or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this obviously erroneous price even if the Buyer has been sent an automatic confirmation of receipt of the order under these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and send the Buyer an amended offer to the Buyer's electronic address. The amended offer shall be deemed to be a new draft purchase contract and the purchase contract shall be concluded in such case by the Buyer's acceptance via e-mail.

3.12. The Buyer agrees to the use of remote means of communication in concluding the Purchase Agreement. The costs incurred by the Buyer in the use of remote means of communication in connection with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls) shall be borne by the Buyer himself, and these costs shall not differ from the basic rate.

4.1 The Buyer may pay the price of the goods and any costs associated with the delivery of the goods under the Purchase Contract to the Seller in the following ways, whereby the Buyer is not entitled to combine payment methods within one order:

  • in cash on delivery (or by cashless credit card, if the chosen carrier allows cash on delivery) at the place specified by the buyer in the order;
  • cashless transfer to the seller's account No. 2502901959 / 2010, kept at Fio banka a.s. (hereinafter referred to as "Seller's account");
  • cashless by credit card. The provider of the payment gateway is Comgate a.s. - vice HERE
  • Contact details of Comgate a.s. Gočárova třída 1754 / 48b, Hradec Králové, E-mail: platby-podpora@comgate.cz  Tel: +420 228 224 267

4.2 Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods and the payment of the purchase price for the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.

4.3 The Seller does not require a deposit or other similar payment from the Buyer. This is without prejudice to the provisions of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4 In the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is due within 7 days of the conclusion of the purchase contract.

4.5 In case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.

4.6 The Seller is entitled, especially in the event that the Buyer fails to confirm the order (Article 3.8), to require payment of the full purchase price before the goods are shipped to the Buyer. Section 2119 (1) of the Civil Code shall not apply.

4.7 The Seller shall have the reservation of title to the goods, including the packaging of the goods, until the purchase price of the goods is paid in full, i.e. the Buyer shall acquire title to the goods only upon full payment of the purchase price of the goods.

4.8 Any discounts on the price of the goods granted by the Seller to the Buyer cannot be combined.

4.9.If it is customary in commercial relations or if it is provided for by generally binding legal regulations, the Seller shall issue a tax document - invoice to the Buyer regarding payments made on the basis of the Purchase Agreement. The Seller is a payer of value added tax. The tax document - invoice shall be issued by the Seller to the Buyer after payment of the price of the goods and sent either in paper form together with the goods or in electronic form to the Buyer's electronic address.

5.1 The Buyer may enter the codes contained on gift vouchers issued by the Seller and discount codes provided by the Seller when creating an order. In doing so, the Buyer is obliged to comply with the rules of application, which are listed on the web interface of the store and are part of these Terms and Conditions. If the Buyer redeems a gift voucher or discount code in contravention of these rules, the Seller shall be entitled to refuse to redeem the gift voucher or discount code.

5.2 Unless otherwise expressly stated by the Seller, gift vouchers or discount codes:

  • cannot be applied repeatedly;
  • cannot be combined with each other;
  • cannot be used to purchase additional gift vouchers.

5.3. The value of the gift vouchers redeemed or the discount resulting from discount codes (if expressed as an amount in CZK and not as a percentage) is allocated proportionally in the proportion of the purchase prices among all items in the order for which the gift voucher or discount code was redeemed, either for all goods or for those goods for which such voucher or discount code can be redeemed under the specific conditions.

5.4 In the event of withdrawal from the purchase contract or any other reasonable return of goods by the buyer to the seller, in the purchase of which a discount code or gift voucher was used, the buyer is entitled to a refund of the amount actually paid for the purchase of goods in cash. In the event of a gift voucher being redeemed, the Seller shall issue a new gift voucher of the same face value. However, the Seller may decide whether and in what amount to issue a new discount code to the Buyer.

5.5 If the gift voucher or discount code has a limited validity period, the buyer is entitled to use the gift voucher or discount code only before its expiry. The Seller shall not provide money or any other form of compensation for the unused value of the gift voucher or discount code.

5.6 Neither the gift voucher nor the discount code can be exchanged for money. If the buyer withdraws the goods for less than the value of the gift voucher or discount code, the buyer is not entitled to a refund of the value of the gift voucher or discount code or to a new gift voucher or discount code for the remaining value of the gift voucher or discount code redeemed.

5.7 If the Buyer redeems a gift voucher or discount code in violation of the Seller's rules for redeeming gift vouchers and discount codes, the Seller has the right to reject the gift voucher or discount code so redeemed and to withdraw from the concluded purchase contract. In the event of any ambiguity in the interpretation of the rules, the interpretation provided by the Seller shall apply.

6.1. The Buyer acknowledges that according to the provisions of Section 1837 of the Civil Code, the Purchase Contract for the supply of (a) goods manufactured to the Buyer's requirements or adapted to the Buyer's personal needs, (b) perishable goods, among others, cannot be withdrawn, or goods with a short shelf life, as well as goods which, by their nature, have been irretrievably mixed with other goods after delivery; and (c) goods in sealed packaging which, for health or hygiene reasons, are not suitable for return after the buyer has broken the packaging.

6.2. 2 of the Civil Code, the Buyer shall have the right to withdraw from the Purchase Contract within fourteen (14) days from the date on which the Buyer or a third party designated by the Buyer other than the carrier takes delivery of (a) the Goods, or (b) the last item of Goods if the Buyer orders multiple items of Goods that are delivered separately in a single order, or (c) the last item or part of a delivery of Goods consisting of multiple items or parts.

6.3 Withdrawal from the Purchase Contract must be sent to the Seller within the period specified in Article 6.2 of the Terms and Conditions. For withdrawal from the Purchase Contract, the Buyer may use the Sample Form for withdrawal from the Purchase Contract, which is an annex to the Terms and Conditions. The Buyer may send the withdrawal from the Purchase Agreement to the address Boq architekti s.r.o., Sokolovská 1/67, 186 00 Praha 8 Karlín or to the Seller's electronic mail address info(at)haptic.store. The Seller shall confirm the receipt (delivery) of the withdrawal to the Buyer's e-mail address without undue delay.

6.4 In the event of a justified withdrawal from the Purchase Agreement, the Purchase Agreement shall be cancelled from the outset. The Buyer shall send the returned goods to the Seller without undue delay, no later than within five (5) days of the withdrawal from the contract, to the address of Boq architekti s.r.o., Sokolovská 1/67, 186 00 Praha 8 Karlín. The time limit according to the previous sentence is maintained if the buyer sends the goods before its expiry. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of the goods to the seller, even if the goods cannot be returned due to their nature by the usual postal route. The Buyer is not entitled to send the returned goods to the Seller on COD and the Seller will not accept the returned goods from the carrier.

6.5 In the event of withdrawal from the Purchase Agreement pursuant to Art.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer (except for the amount representing the additional costs of delivery of the Goods incurred as a result of the Buyer's chosen method of delivery of the Goods, which is different from the cheapest method of standard delivery of the Goods offered by the Seller) no later than within fourteen (14) days of the Buyer's withdrawal from the Purchase Contract, in the same manner in which the Seller has received it from the Buyer, or (at the Seller's option) by transfer to a bank account which the Buyer shall notify to the Seller, subject to the possibility of delaying the refund of the purchase price until the goods have been returned in accordance with Art. 6.7 of the Terms and Conditions.

6.6 If the purchase price for the goods was paid using a gift voucher, the Buyer expressly agrees that the refund of the amount received in the form of a gift voucher will be made by issuing a new gift voucher of the same nominal value, in accordance with Article 5.4 of the Terms and Conditions. 

6.7 If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the received funds to the Buyer before the Seller receives the goods or before the Buyer proves that he has sent the goods back. Within ten (10) days of receipt of the returned goods, the Seller shall be entitled to examine the returned goods, in particular to determine whether the returned goods are damaged, worn out or partially consumed. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn out or partially consumed, the Seller shall be entitled to compensation from the Buyer for the damage incurred. The Seller is entitled to unilaterally set off the claim for payment of the damage against the Buyer's claim for reimbursement of the purchase price.

6.8 If a gift is given to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the condition that if the Buyer withdraws from the purchase contract, the gift contract with respect to such gift shall cease to be effective and the Buyer shall be obliged to return the gift to the Seller in its original condition together with the goods.

6.9 If the Buyer withdraws from the Purchase Contract unjustifiably and still sends the goods to the Seller, the goods will not be accepted or will be sent back to the Buyer at the Buyer's expense. If the goods so sent are demonstrably returned to the Seller due to undeliverability, they will be donated by the Seller to charity without the Buyer being entitled to a refund of the purchase price, which the Buyer hereby agrees to.

6.10. In cases where the Buyer has the right to withdraw from the Purchase Contract in accordance with the provisions of Section 1829 (1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Contract at any time up to the time of acceptance of the goods by the Buyer. In this case, the Seller shall refund the purchase price to the Buyer without undue delay, in cash to the account designated by the Buyer.

6.11. The Seller shall use its best efforts to maintain sufficient stock and accurate stock records. Nevertheless, there may exceptionally be situations where it is unable to deliver the ordered goods or is unable to deliver them on the terms agreed in the Purchase Contract. In such cases, the Seller shall be entitled to withdraw from the Purchase Contract and the Buyer agrees to such action. In particular, the Seller shall have the right to withdraw from the Purchase Contract if there have been significant changes in the prices of the supplier of the ordered goods, significant changes in the prices of the transport of the goods, or if the Seller discovers that the goods have been mistakenly offered at an incorrect price and the Buyer has not accepted the relevant change to the Purchase Contract, i.e. an increase in the price of the goods or an increase in the cost of transport. The Buyer agrees to such withdrawal by the Seller.

7.1 The method of delivery of the goods is determined by the Seller, unless otherwise specified in the Purchase Agreement. If the method of delivery is agreed upon on the basis of a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of delivery.

7.2 If the Seller is obliged to ship the goods under the Purchase Contract, the Seller shall hand over the goods to the Buyer by handing them over to the first carrier for transportation for the Buyer within the meaning of Section 2090 of the Civil Code. If the Seller is obliged under the Purchase Contract to deliver the Goods to the place specified by the Buyer in the Purchase Order, the Buyer shall take delivery of the Goods on delivery.

7.3. If for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.

7.4 Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects immediately notify the carrier. In the event that the packaging is found to be damaged, indicating unauthorized intrusion into the shipment, the Buyer may not accept the shipment from the carrier. This is without prejudice to the buyer's rights under liability for defects in the goods and other rights of the buyer under generally binding legal regulations. By signing the delivery note or the receipt of goods, the buyer confirms that the packaging of the shipment containing the goods was intact.

7.5 The risk of damage to the goods passes to the buyer upon acceptance of the goods; the same consequence shall apply if the buyer does not take possession of the goods, although the seller has allowed him to dispose of them, and the buyer breaches the purchase contract by not taking possession of the goods. Further rights and obligations of the parties in the carriage of the goods may be regulated by the seller's special delivery conditions.

7.6.The Seller shall hand over the goods to the selected carrier for transport to the Buyer, as a rule, within 72 hours, but no later than within five working days of receipt of the order, unless otherwise agreed with the Buyer. If the Buyer requests a later delivery of the goods, he is obliged to inform the Seller immediately. If the Buyer fails to do so, or if the goods have been handed over to the carrier before the Buyer's request is received, the Buyer shall be liable to the Seller for any damage caused by the Buyer's failure to accept or deliver the goods within the specified or agreed delivery date. The Seller shall not be liable for damages caused by delays on the part of the carrier. Further terms and conditions of carriage for individual carriers can be found on the web interface of the shop.

8.1 The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

8.2 The rights and obligations of the parties related to the Seller's liability for defects are regulated by the Seller's Complaints Procedure, which is an annex and an integral part of the Terms and Conditions.

9.1 The Buyer acquires ownership of the Goods upon payment of the full purchase price of the Goods.

9.2 The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820(1)(n) of the Civil Code.

9.3 The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765(2) of the Civil Code.

9.4 The Buyer acknowledges that the software and other components comprising the web interface of the Shop (including all photographs) are protected by copyright. The Buyer undertakes not to take any action that could enable him or third parties to interfere with or make unauthorised use of the software or other components of the web interface of the Shop.

9.5 The Buyer is not entitled to use mechanisms, software or other procedures that could have a negative impact on the operation of the web interface of the shop. The web interface of the Shop may only be used to the extent that it is not to the detriment of the rights of other customers of the Seller and that is consistent with its purpose.

9.6 The Buyer acknowledges that the Seller is not liable for any errors resulting from third party interference with the web interface of the Shop or from the use of the web interface of the Shop contrary to its purpose.

10.1. Its information obligation towards the Buyer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") related to the processing of the Buyer's personal data for the purposes of the performance of the Purchase Agreement, for the purposes of negotiations on the Purchase Agreement and for the purposes of fulfilling the Seller's public obligations, the Seller shall comply with the Personal Data Protection Policy, which is an annex to the Terms and Conditions.

11.1 The Buyer agrees, in accordance with the provisions of Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services and on Amendments to Certain Acts (Act on Certain Information Society Services), as amended, to the sending of information related to the Seller's goods, services or business to the Buyer's electronic address and further agrees to the sending of commercial communications by the Seller to the Buyer's electronic address or telephone number. The Buyer may modify or cancel the subscription to such information at any time and free of charge by clicking on the link in the email sent to the Buyer's electronic address.

11.2 The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 of the GDPR related to the processing of the Buyer's personal data for the purpose of sending commercial communications through the Privacy Policy.

11.3 The Buyer agrees to the storage of cookies on his/her device. In the event that the purchase can be made on the web interface of the shop and the obligations of the Seller under the purchase contract can be fulfilled without storing cookies on the Buyer's device, the Buyer may withdraw the consent according to the previous sentence at any time. The Seller fulfils its legal obligations related to the possible storage of cookies on the Buyer's device by means of the Privacy Policy.

12.1 Unless otherwise agreed, all correspondence related to the Purchase Contract must be delivered to the other party in writing by electronic mail, in person or by registered mail through a postal service provider.

12.2 For delivery by electronic mail, the electronic message must be sent (a) in the case of the Buyer, to the Buyer's electronic address specified in the Buyer's user account or specified by the Buyer in the Order, and (b) in the case of the Seller, to info@haptic.store. The Seller's correspondence address is: Boq architekti s.r.o., Sokolovská 1/67, 186 00 Praha 8 Karlín.

12.3 A notice which has been refused by the addressee, which has not been collected within the storage period or which has been returned as undeliverable shall be deemed to have been delivered.

13.1 If the relationship established by the Purchase Agreement contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. By choosing the law according to the preceding sentence, the buyer, who is a consumer, is not deprived of the protection afforded by the provisions of the legal order which cannot be derogated from contractually and which would otherwise apply in the absence of a choice of law according to the provisions of Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

13.2 If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

13.3.The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes arising from a purchase contract. For the resolution of disputes between the seller and the buyer under the purchase contract, the online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used.

13.4 The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

13.5 The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade authority. Supervision over the area of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

13.6 The Purchase Contract including the Terms and Conditions is archived by the Seller in electronic form and is not accessible.

13.7 The sample form for withdrawal from the purchase contract, the Complaints Procedure and the Complaints Form are an annex and an integral part of the Terms and Conditions.

13.8 Contact details of the Seller:

  • registered office address: Kaprova 42/14, 110 00 Prague 1
  • e-mail address: info(at)haptic.store,
  • Phone: 773 578 203.

13.9 This version of the Terms and Conditions shall come into force and effect on 1 July 2024. The Seller reserves the right to change or amend the Terms and Conditions at any time. Amendments or additions shall come into force on the date of their publication on the website www.haptic.store.

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