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Return Request

Return an item for a refund.

Must match the email used on the order.

After validating your order number and email, the eligible items will be shown here.

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Return request form CZ
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Return request form EN
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Returns & refunds

Changed your mind? No problem.

We want you to be completely satisfied with your haptic products. If something isn’t quite right, we’re happy to help – here is everything you need to know.

14 daysto return your order, no reason needed
10 daysusual refund time once your parcel reaches us
2 waysto ship it back – Packeta in the EU, FedEx worldwide

Return conditions

You may return haptic products within 14 days of receiving your order, without giving a reason. We would, however, appreciate it if you let us know why – it helps us make better products.

Please make sure the products are in their original condition, including all parts and accessories, and carefully packed to prevent damage in transit. If possible, use the original packaging.

Good to know: any reduction in the value of the product caused by handling beyond what is necessary to inspect it may be reflected in the amount refunded.

How to return your order

  1. Fill in the form

    Use the return form above within 14 days of receiving your order.

  2. Let us know

    Drop us a line at we.are@haptic.store.

  3. Pack it carefully

    Include all parts and accessories, safely packed.

  4. Ship it back

    Choose one of the two shipping options below.

Return shipping

Option 1

Packeta

European Union

  • You only cover domestic shipping to the designated Packeta address in your country.
  • We cover the international shipping to the Czech Republic.
  • After you submit the return form, we’ll send you the Packeta address and instructions for your country.

We don’t provide prepaid shipping labels – domestic shipping is arranged and paid by the customer. How Packeta returns work

Option 2

FedEx

United Kingdom, USA, Australia, Switzerland and other non‑EU countries

  • All return shipping costs are covered by the customer.
  • We can provide a return shipping label – its cost will be deducted from your refund.
  • Please use a tracked service and keep proof of postage until the return is complete.

Please send the parcel to the address below.

Jana Stachová, haptic forms s.r.o.
Sokolovská 1/67, 186 00 Prague 8, Czech Republic
+420 728 728 230  ·  we.are@haptic.store

We recommend a tracked shipping service – keep the proof of postage until your refund arrives.

Refunds

Once your parcel reaches us, we carefully inspect the products. If they are undamaged, complete and show no signs of use beyond normal inspection, we usually issue the refund within 10 days of receiving the parcel.
How will I receive my refund?

Refunds are issued using the same payment method used for the original order.

What if the products show damage or signs of use?

The refund amount may be reduced accordingly, in line with applicable law.

Who pays customs duties?

Customs duties are not covered by us and must be paid by the customer.

I paid with PayPal

For orders paid via PayPal, the original PayPal transaction fee is deducted from the refund.

I’m in the US and want to cancel before dispatch

For US customers, cancelling an order before dispatch is subject to a $50 cancellation fee.

Damaged or incorrect order

If you received a damaged, incomplete or incorrect order, please contact us at we.are@haptic.store. To help us resolve it as quickly as possible, please include:

  • 1Order number, your name and email
  • 2Brief description of the issue
  • 3Photos of the product and packaging, if possible

Please keep the original packaging and all parts of the order until the issue has been resolved. Our team will review your request and help you find the most suitable solution.

Need help?

Any questions about returns? We’ll be happy to help.

Go to return form Write to us