-
shop
discover our products.
- modular system
- inspiration
- about us
Haptic forms s.r.o., with its registered office at Obchodní 1623/14, 251 01 Říčany,
Company ID No.: 235 91 323, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 234601, for the sale of goods via the online store at haptic.store and for the sale of goods in the Seller’s brick-and-mortar stores.
Haptic forms s.r.o., with its registered office at Obchodní 1623/14, 251 01 Říčany,
Company ID No.: 235 91 323
(hereinafter referred to as the “Seller”).
1.1. These Terms and Conditions have been prepared in accordance with the laws of the Czech Republic. The company Haptic forms s.r.o., with its registered office at Obchodní 1623/14, 251 01 Říčany, Company ID No.: 23591323 (hereinafter referred to as the “Seller”), governs, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the “Purchase Agreement”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) via the Seller’s online store on the website haptic.store (hereinafter referred to as the “Website”) through the web interface (hereinafter referred to as the “Online Store Interface”).
1.2. These Terms and Conditions do not apply in cases where the person intending to purchase goods from the Seller is a legal entity or a person acting, when ordering goods, within the scope of its business activity or within the scope of the independent exercise of its profession.
1.3. Deviating provisions from these Terms and Conditions may be agreed in the Purchase Agreement. Deviating arrangements in the Purchase Agreement take precedence over the provisions of these Terms and Conditions.
1.4. The provisions of these Terms and Conditions form an integral part of the Purchase Agreement. By submitting an order (e.g., by clicking the button used to complete an order), the Buyer is bound by these Terms and Conditions and agrees to them. In particular, these Terms and Conditions include the Complaints Procedure, the Privacy Policy, and other documents to which these Terms and Conditions refer.
1.5. The Seller is entitled to amend or supplement the wording of these Terms and Conditions. This provision does not affect the rights and obligations arising during the effectiveness of the previous version of the Terms and Conditions.
1.6. As of 30 September 2025, the rights and obligations from Purchase Agreements concluded via the haptic.store e-shop are transferred to the Seller Haptic forms s.r.o.; the Buyer hereby acknowledges the change in the person of the Seller. The Buyer’s statutory rights (including rights from defective performance, the right to withdraw, etc.) remain unaffected and shall be exercised against Haptic forms s.r.o., unless stated otherwise.
2.1. Based on the Buyer’s registration on the Website, the Buyer may access its user interface. From this user interface, the Buyer may place orders for goods (hereinafter referred to as the “User Account”). If enabled by the Online Store Interface, the Buyer may also order goods without registration directly through the Online Store Interface.
2.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the information stated in the User Account whenever it changes. The information provided by the Buyer in the User Account and when ordering goods is considered correct by the Seller.
2.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary for access to its User Account. The Buyer is not entitled to allow third parties to use the User Account. The Buyer acknowledges that the Seller shall not be liable for misuse of the User Account resulting from a breach of these obligations.
2.4. The Seller may cancel the User Account at any time, especially if the Buyer does not use the User Account for more than one year or if the Buyer breaches its obligations under the Purchase Agreement (including these Terms and Conditions).
2.5. The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the Seller’s hardware and software equipment or necessary maintenance of third-party hardware and software equipment.
3.1. Any presentation of goods placed on the Online Store Interface is for informational purposes only, and the Seller is not obliged to conclude a Purchase Agreement in respect of such goods. The provisions of Section 1732(2) of the Civil Code shall not apply.
3.2. The Online Store Interface contains information about the goods, including the prices of individual items. The prices of goods are stated including value added tax and all related fees; however, they do not include the costs of delivery of the goods (shipping/postage) and the costs of the payment method (e.g., cash-on-delivery fee). The prices of goods remain valid for the period during which they are displayed on the Online Store Interface. The prices of goods are not personalized on the basis of automated decision-making. The Seller reserves the right to update the assortment and prices of goods at any time according to its business and operational needs. This does not affect the Seller’s ability to conclude a Purchase Agreement under individually agreed terms.
3.3. The Online Store Interface also contains information on the costs associated with packaging and delivery of goods and on the method and time of delivery. Information on the costs associated with packaging and delivery of goods stated on the Online Store Interface applies only in cases where goods are delivered within the territory of the Czech Republic.
3.4. If the Seller offers free shipping, the Buyer is entitled to free shipping only if the Buyer pays the minimum total purchase price of the delivered goods specified on the Online Store Interface. If the Buyer partially withdraws from the Purchase Agreement and the total purchase price of the goods not affected by the withdrawal falls below the minimum amount required for free shipping, the Buyer’s right to free shipping lapses and the Seller is entitled to require the Buyer to pay the delivery costs.
3.5. The Buyer acknowledges that the Seller is not obliged to conclude a Purchase Agreement, in particular with persons who have previously materially breached their obligations towards the Seller, or for operational (capacity) or other reasons important to the Seller.
3.6. To order goods, the Buyer completes the order form in the Online Store Interface. The order form contains in particular information about (i) the ordered goods (the Buyer “places” the goods in the electronic shopping cart), (ii) the method of payment of the purchase price, information about the requested method of delivery of the ordered goods, and (iii) information about the costs associated with payment and delivery of the goods (hereinafter collectively referred to as the “Order”).
3.7. Before submitting the Order to the Seller, the Buyer has the opportunity to check and change the data entered in the Order, including with regard to identifying and correcting errors made when entering data. The Buyer submits the Order to the Seller by clicking the “Submit order” button (or a similarly labeled button to complete the purchase). The data stated in the Order is considered correct by the Seller. After receiving the Order, the Seller shall confirm its receipt to the Buyer without undue delay by e-mail sent to the Buyer’s e-mail address stated in the User Account or in the Order (hereinafter referred to as the “Buyer’s E-mail Address”).
3.8. Depending on the nature of the Order (quantity of goods, amount of the purchase price, expected shipping costs), the Seller is always entitled to request additional confirmation of the Order from the Buyer (for example, in writing or by telephone).
3.9. The contractual relationship between the Seller and the Buyer is established upon delivery of the acceptance of the Order, which the Seller sends to the Buyer by e-mail to the Buyer’s E-mail Address.
3.10. If the Seller cannot comply with any of the requirements stated in the Order, the Seller shall send the Buyer, to the Buyer’s E-mail Address, an amended offer stating possible variants of the Order and requesting the Buyer’s statement. The amended offer is considered a new proposal of the Purchase Agreement, and in such case the Purchase Agreement is concluded only upon the Buyer’s acceptance of this proposal by e-mail.
3.11. If an obvious technical error occurs on the Seller’s side when stating the price of the goods on the Online Store Interface or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at this obviously incorrect price, even if the Buyer has received an automatic confirmation of receipt of the Order pursuant to these Terms and Conditions. The Seller shall inform the Buyer of this fact without undue delay and shall send a new offer to the Buyer’s E-mail Address. This new offer is considered a new proposal of the Purchase Agreement, and the Purchase Agreement is concluded only upon the Buyer’s acceptance of it by e-mail.
3.12. The Buyer agrees to the use of distance communication means when concluding the Purchase Agreement. Costs incurred by the Buyer when using distance communication means in connection with concluding the Purchase Agreement (costs of Internet connection, costs of telephone calls) shall be borne by the Buyer and do not differ from the basic rate.
4.1. The Buyer may pay the purchase price of the goods and any costs associated with delivery of the goods under the Purchase Agreement in the following ways (the Buyer is not entitled to combine multiple payment methods within one Order):
4.2. Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods and the costs associated with the selected payment method for the purchase price of the goods, as agreed by the parties. Unless explicitly stated otherwise, “purchase price” shall also include costs associated with delivery of the goods.
4.3. The Seller does not require a deposit or any similar payment from the Buyer. This does not affect the provision of Article 4.6 regarding the obligation to pay the purchase price in advance.
4.4. In the case of cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within seven (7) days from the conclusion of the Purchase Agreement.
4.5. In the case of non-cash payment, the Buyer is obliged to pay the purchase price together with the variable symbol of the payment. The Buyer’s obligation to pay the purchase price in the case of non-cash payment is fulfilled at the moment the relevant amount is credited to the Seller’s Account.
4.6. The Seller is entitled, especially if the Buyer does not provide additional confirmation of the Order pursuant to Article 3.8, to require payment of the entire purchase price before dispatching the goods to the Buyer. The provisions of Section 2119(1) of the Civil Code shall not apply.
4.7. Title to the goods, including the packaging, is reserved by the Seller until the full purchase price has been paid; the Buyer acquires title to the goods only upon full payment of the purchase price.
4.8. Any discounts on the price of the goods provided by the Seller to the Buyer may not be combined.
4.9. If customary in business dealings or required by generally binding legal regulations, the Seller shall issue the Buyer a tax document – an invoice – regarding payments made under the Purchase Agreement. The Seller is a VAT payer. The Seller shall issue the invoice after payment of the purchase price and shall send it to the Buyer either in paper form together with the goods or electronically to the Buyer’s E-mail Address.
5.1. When placing an Order, the Buyer may apply codes stated on gift vouchers issued by the Seller and discount codes provided by the Seller. The Buyer is obliged to follow the redemption rules stated on the Online Store Interface, which form part of these Terms and Conditions. If the Buyer uses a gift voucher or discount code contrary to these rules, the Seller may refuse the voucher or code.
5.2. Unless explicitly stated otherwise by the Seller, gift vouchers and discount codes:
5.3. The value of redeemed gift vouchers, or the amount of the discount from discount codes (if expressed as a monetary amount and not as a percentage), shall be proportionally allocated according to the purchase prices among all items in the Order to which the voucher or discount code was applied, either to all goods or only to those goods for which the voucher or discount code may be used under its specific conditions.
5.4. If the Buyer withdraws from the Purchase Agreement or otherwise lawfully returns goods to the Seller that were purchased using a discount code or gift voucher, the Buyer is entitled to a refund of the actually paid amount. If a gift voucher was used, the Seller will issue a new gift voucher of the same nominal value. The Seller may, at its own discretion, decide whether and to what extent to provide the Buyer with a new discount code.
5.5. If a gift voucher or discount code has a limited validity period, the Buyer may use it only until it expires. The Seller does not provide money or other consideration for the unused value of a gift voucher or discount code.
5.6. A gift voucher or discount code cannot be exchanged for cash. If the Buyer purchases goods at a price lower than the value of the voucher or discount code, the Buyer is not entitled to payment of the difference or to a new voucher/discount code for the remaining value.
5.7. If the Buyer uses a gift voucher or discount code contrary to the Seller’s rules for redeeming gift vouchers and discount codes, the Seller is entitled to refuse the voucher or code and to withdraw from the concluded Purchase Agreement. In case of any ambiguities, the interpretation determined by the Seller shall prevail.
6.1. The Buyer acknowledges that pursuant to Section 1837 of the Civil Code it is not possible, among other things, to withdraw from a Purchase Agreement for the supply of (a) goods modified according to the Buyer’s wishes or for the Buyer’s person, (b) goods subject to rapid deterioration or goods with a short shelf life, as well as goods which, after delivery, have been irretrievably mixed with other goods due to their nature, and (c) goods in sealed packaging that are not suitable to be returned for hygienic or health reasons after the Buyer has broken the seal after delivery.
6.2. If this is not a case under Article 6.1 or another case where withdrawal from the Purchase Agreement is not possible, the Buyer has the right, in accordance with Section 1829(1) and (2) of the Civil Code, to withdraw from the Purchase Agreement within fourteen (14) days from the day on which the Buyer or a third party designated by the Buyer (other than the carrier) takes delivery of (a) the goods, or (b) the last item of goods, if the Buyer ordered multiple items delivered separately, or (c) the last part or component of the goods, if the goods are delivered in parts or consist of multiple components.
6.3. The withdrawal must be sent to the Seller within the time limit specified in Article 6.2. The Buyer may use the model withdrawal form attached to these Terms and Conditions. The Buyer may send the withdrawal to the address: Haptic forms s.r.o., Obchodní 1623/14, 251 01 Říčany, or to the Seller’s e-mail address we.are@haptic.store. The Seller shall confirm receipt of the withdrawal to the Buyer without undue delay in text form to the Buyer’s E-mail Address.
6.4. In the case of a justified withdrawal, the Purchase Agreement is cancelled from the outset. The Buyer is obliged to send the returned goods to the Seller without undue delay, no later than within five (5) days from withdrawal, to the address: Haptic forms s.r.o., with its registered office at Obchodní 1623/14, 251 01 Říčany, Company ID No.: 23591323. The time limit is observed if the Buyer dispatches the goods before its expiry. In the event of withdrawal, the Buyer bears the costs associated with returning the goods to the Seller, even if the goods cannot be returned by ordinary postal means due to their nature. The Buyer is not entitled to send the returned goods cash on delivery; such shipments will not be accepted by the Seller.
6.5. In the event of withdrawal under Article 6.2, the Seller shall refund the Buyer the funds received from the Buyer (except for an amount representing additional costs of delivery of the goods incurred as a result of the Buyer’s chosen method of delivery that is different from the cheapest standard delivery method offered by the Seller) no later than fourteen (14) days from withdrawal, in the same manner as received from the Buyer, or (at the Seller’s option) by non-cash transfer to the bank account provided by the Buyer; all with the Seller’s right to withhold the refund until the conditions under Article 6.7 have been met.
6.6. If the purchase price was paid using a gift voucher, the Buyer expressly agrees that the refund of the financial value provided in the form of a gift voucher will be made by issuing a new gift voucher of the same nominal value, in accordance with Article 5.4.
6.7. If the Buyer withdraws, the Seller is not obliged to refund the received funds before receiving the goods or before the Buyer proves that the goods have been sent back. Within ten (10) days of receiving the returned goods, the Seller is entitled to inspect the goods, in particular to determine whether the goods are damaged, worn, or partially consumed. The Buyer acknowledges that in the event of damage, wear, or partial consumption of the returned goods, the Seller is entitled to compensation for the incurred loss from the Buyer. The Seller may unilaterally set off this claim against the Buyer’s claim for a refund of the purchase price.
6.8. If a benefit in the form of a gift was provided to the Buyer together with the goods, a gift agreement is concluded subject to a resolutory condition that if the Buyer withdraws from the Purchase Agreement, the gift agreement regarding such gift becomes ineffective and the Buyer is obliged to return the gift, in a condition no worse than received, together with the goods to the Seller.
6.9. If the Buyer withdraws from the Purchase Agreement without entitlement to withdraw and nevertheless sends the goods to the Seller, the goods will not be accepted, or will be sent back at the Buyer’s expense. If such goods are demonstrably returned to the Seller due to non-deliverability, they will be donated to charitable purposes without the Buyer being entitled to a refund of the purchase price, which the Buyer hereby agrees to.
6.10. In cases where the Buyer has the right to withdraw pursuant to Section 1829(1) of the Civil Code, the Seller is entitled to withdraw from the Purchase Agreement at any time until the Buyer takes delivery of the goods. In such case, the Seller shall refund the purchase price to the Buyer without undue delay by non-cash transfer to the account provided by the Buyer.
6.11. The Seller makes maximum efforts to ensure sufficient stock levels and accurate stock records. Nevertheless, exceptional situations may occur where the Seller is unable to deliver the ordered goods or to deliver them under the conditions agreed in the Purchase Agreement. In such cases, the Seller is entitled to withdraw from the Purchase Agreement and the Buyer agrees to this procedure. The Seller may withdraw especially in the event of a significant change in supplier prices or shipping costs, or if the goods were mistakenly offered at an incorrect price and the Buyer did not accept a corresponding change to the Purchase Agreement (e.g., an increase in the price or shipping costs). The Buyer agrees to such withdrawal by the Seller.
7.1. The method of delivery of goods is determined by the Seller, unless otherwise agreed in the Purchase Agreement. If the method of transport is agreed based on a special request by the Buyer, the Buyer bears the risk and any additional costs associated with such method of transport.
7.2. If the Seller is obliged under the Purchase Agreement to dispatch the goods, it delivers the item to the Buyer by handing it over to the first carrier for transport for the Buyer within the meaning of Section 2090 of the Civil Code. If the Seller is obliged to deliver the goods to the place specified by the Buyer in the Order, the Buyer is obliged to accept the goods at that place.
7.3. If, for reasons on the Buyer’s side, the goods must be delivered repeatedly or by a method other than that stated in the Order, the Buyer is obliged to pay the costs associated with repeated delivery or with another selected method of delivery.
7.4. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the shipment and to report any defects to the carrier without undue delay. If the packaging of the shipment is damaged in a manner indicating unauthorized interference, the Buyer may refuse the shipment. This does not affect the Buyer’s rights from defective performance or other rights of the Buyer under generally binding legal regulations. By signing the delivery note or confirming receipt, the Buyer confirms that the shipment containing the goods was received intact.
7.5. The risk of damage to the goods passes to the Buyer upon receipt of the goods; the same applies if the Buyer does not accept the goods even though the Seller enabled the Buyer to dispose of them, and the Buyer breaches its obligation to accept the goods. Further rights and obligations in transport may be governed by the Seller’s special delivery terms.
7.6. The Seller usually hands over the goods to the selected carrier within 72 hours, but no later than within five business days from receipt of the Order, unless otherwise agreed with the Buyer. If the Buyer requests later delivery of the goods, the Buyer is obliged to inform the Seller of this without delay. If the Buyer does not state such a request in time, or if the goods have already been handed over to the carrier before the Seller received the Buyer’s request, the Buyer is liable to the Seller for damage caused by failure to accept the goods or by failure to deliver them within the specified or agreed delivery period. The Seller is not liable for delays on the part of the carrier. Further delivery conditions of specific carriers may be stated on the Online Store Interface.
8.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant legal regulations (in particular Sections 1914–1925, 2099–2117 and 2161–2174b of the Civil Code, Act No. 89/2012 Coll., and Act No. 634/1992 Coll., on Consumer Protection, as amended).
8.2. The rights and obligations of the contracting parties related to the Seller’s liability for defects are governed by the Seller’s Complaints Procedure, which forms an appendix and an integral part of these Terms and Conditions.
9.1. The Buyer acquires title to the goods by paying the full purchase price.
9.2. The Seller is not bound in relation to the Buyer by any codes of conduct within the meaning of Section 1820(1)(n) of the Civil Code.
9.3. The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
9.4. The Buyer acknowledges that the software and other components forming the Online Store Interface (including all photographs) are protected by copyright. The Buyer undertakes not to perform any activity that could lead to unauthorized interference with or use of the software or other components of the Online Store Interface by the Buyer or third parties.
9.5. When using the Online Store Interface, the Buyer is not entitled to use mechanisms, software or other procedures that could negatively affect its operation. The Online Store Interface may be used only to the extent that does not prejudice the rights of other customers and is consistent with its intended purpose.
9.6. The Buyer acknowledges that the Seller is not liable for errors caused by third-party interference with the Online Store Interface or by use of the Online Store Interface contrary to its intended purpose.
10.1. The Seller fulfills its information obligation towards the Buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – “GDPR”) concerning the processing of the Buyer’s personal data for the purpose of performance of the Purchase Agreement, negotiations on the Purchase Agreement, and fulfillment of the Seller’s public-law obligations through the Privacy Policy, which forms an appendix to these Terms and Conditions.
11.1. The Buyer agrees, within the meaning of Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services, as amended, to the sending of information related to the goods, services, or business of the Seller to the Buyer’s E-mail Address and further agrees to the sending of commercial communications by the Seller to the Buyer’s E-mail Address or to the Buyer’s telephone number. The Buyer may modify or unsubscribe from such sending at any time free of charge by clicking the link provided in the e-mail sent to the Buyer’s E-mail Address.
11.2. The Seller fulfills its information obligation under Article 13 GDPR concerning the processing of personal data for the purposes of sending commercial communications through the Privacy Policy.
11.3. The Buyer agrees to the storage of cookies on its device. If it is possible to make a purchase on the Online Store Interface and the Seller can fulfill its obligations under the Purchase Agreement without storing cookies on the Buyer’s device, the Buyer may withdraw the consent under the preceding sentence at any time. The Seller fulfills its statutory obligations related to possible storage of cookies on the Buyer’s device through the Privacy Policy.
12.1. Unless agreed otherwise, all correspondence related to the Purchase Agreement must be delivered to the other contracting party in writing, by e-mail, in person, or by registered mail through a postal service provider.
12.2. For delivery by e-mail, messages are sent (a) in the case of the Buyer to the Buyer’s E-mail Address stated in the User Account or in the Order, and (b) in the case of the Seller to the e-mail we.are@haptic.store
12.3. The Seller’s postal address for correspondence is: Haptic forms s.r.o., Obchodní 1623/14, 251 01 Říčany, Company ID No.: 23591323
12.4. A notice shall also be deemed delivered if its receipt was refused, it was not collected within the storage period, or it was returned as undeliverable.
13.1. If the legal relationship established by the Purchase Agreement contains an international (foreign) element, the parties have agreed that this relationship shall be governed by Czech law. The choice of law under the preceding sentence does not deprive the consumer of the protection afforded by provisions from which it cannot be derogated by agreement and which would otherwise apply under the law that would be applicable in the absence of a choice of law pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of 17 June 2008 (Rome I).
13.2. If any provision of these Terms and Conditions is invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
13.3. The competent authority for out-of-court settlement of consumer disputes arising from the Purchase Agreement is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://adr.coi.cz/cs
13.4. Disputes between the Seller and the Buyer may also be resolved via the online dispute resolution platform at http://ec.europa.eu/consumers/odr
13.5. The contact point under Regulation (EU) No. 524/2013 on online consumer dispute resolution is the European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz
13.6. The Seller is authorized to sell goods on the basis of a trade license. Trade inspections are carried out within their competence by the competent Trade Licensing Office. Supervision over personal data protection is carried out by the Office for Personal Data Protection. Within its competence, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, is carried out by the Czech Trade Inspection Authority.
13.7. The Purchase Agreement, including these Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.
13.8. The appendices and an integral part of these Terms and Conditions are the model withdrawal form, the Complaints Procedure, and the complaint form.
13.9. Seller’s contact details:
Registered office: Obchodní 1623/14, 251 01 Říčany
E-mail: we.are@haptic.store
Telephone: +420 728 728 230
13.10. These Terms and Conditions are valid and effective from 1 September 2025. The Seller reserves the right to amend or supplement these Terms and Conditions at any time. Amendments become effective on the date of their publication at we.are@haptic.store
13.11. These Terms and Conditions have been prepared in accordance with the legal system of the Czech Republic.
