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Haptic forms s.r.o., registered office: Obchodní 1623/14, 251 01 Říčany,
Company ID No.: 23591323,
entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 234601,
for the sale of goods through the online shop at www.haptic.store as well as for the sale of goods in the seller’s brick-and-mortar stores.
Haptic forms s.r.o., registered office: Obchodní 1623/14, 251 01 Říčany,
Company ID No.: 23591323
(hereinafter the “Seller”).
1.2. The Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting when ordering goods within the scope of their business activity or within the scope of their independent profession.
1.3. Provisions deviating from the Terms and Conditions may be agreed in the Purchase Contract. Any deviating arrangements in the Purchase Contract shall prevail over the provisions of these Terms and Conditions.
1.4. The provisions of the Terms and Conditions form an integral part of the Purchase Contract. By placing an order (e.g., by clicking the button used to complete the order), the Buyer becomes bound by these Terms and Conditions. The Terms and Conditions include, in particular, the Complaint Policy, the Privacy Policy, and any other documents to which these Terms and Conditions refer.
1.5. The Seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of effectiveness of any previous wording of the Terms and Conditions.
1.6. Transfer of rights and obligations as of 30 September 2025. On 30 September 2025, the rights and obligations under Purchase Contracts concluded via the e-shop www.haptic.store shall transfer to the Seller Haptic forms s.r.o.; the Buyer hereby acknowledges the change in the person of the Seller. The Buyer’s statutory rights (including rights arising from defective performance, the right of withdrawal, etc.) remain unaffected and shall be exercised against Haptic forms s.r.o., unless stated otherwise.
2.1. Based on the Buyer’s registration on the Website, the Buyer may access their user interface. From the user interface, the Buyer may place orders for goods (the “User Account”). If the Store Web Interface allows it, the Buyer may place orders for goods without registration directly via the Store Web Interface.
2.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer shall update the data stated in the User Account upon any change. The data provided by the Buyer in the User Account and when ordering goods are deemed correct by the Seller.
2.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their User Account. The Buyer is not entitled to allow third parties to use the User Account. The Buyer acknowledges that the Seller bears no responsibility if the User Account is misused as a result of a breach of these obligations.
2.4. The Seller may cancel the User Account at any time, especially if the Buyer has not used their User Account for more than one year or if the Buyer breaches their obligations under the Purchase Contract (including these Terms and Conditions).
2.5. The Buyer acknowledges that the User Account may not be available continuously, particularly with regard to the necessary maintenance of the Seller’s hardware and software or the necessary maintenance of third parties’ hardware and software.
3.1. Any presentation of goods placed on the Store Web Interface is for information only and the Seller is not obliged to conclude a Purchase Contract for such goods. Section 1732(2) of the Civil Code shall not apply.
3.2. The Store Web Interface contains information about goods, including prices of individual items. Goods prices are stated including value added tax and all related charges, except for delivery costs (shipping/postage) and payment costs (cash-on-delivery fee). Goods prices remain valid for as long as they are displayed on the Store Web Interface. Goods prices are not personalised on the basis of automated decision-making. The Seller reserves the right to update the product range and goods prices at any time according to its business and operational needs. This does not limit the Seller’s ability to conclude a Purchase Contract under individually agreed conditions.
3.3. The Store Web Interface also contains information on the costs associated with packing and delivering the goods and on the method and time of delivery. The information on costs associated with packing and delivering the goods stated on the Store Web Interface applies only where the goods are delivered within the territory of the Czech Republic.
3.4. Where the Seller offers free delivery, the Buyer’s right to free delivery arises only if the Buyer pays the minimum total purchase price of the delivered goods as specified on the Store Web Interface. If the Buyer partially withdraws from the Purchase Contract and the total purchase price of the goods not affected by the withdrawal falls below the minimum amount required for the free delivery right, the Buyer’s right to free delivery shall lapse and the Seller is entitled to claim the delivery costs from the Buyer.
3.5. The Buyer acknowledges that the Seller is not obliged to conclude a Purchase Contract, especially with persons who have previously materially breached their obligations to the Seller, or for operational (capacity) or other reasons important to the Seller.
3.6. To order goods, the Buyer completes the order form on the Store Web Interface. The order form contains in particular information about (i) the ordered goods (the Buyer “adds” the goods to the electronic shopping cart), (ii) the method of payment of the purchase price, details of the required delivery method of the ordered goods, and (iii) information on the costs associated with the payment and delivery of the goods (collectively the “Order”).
3.7. Before sending the Order to the Seller, the Buyer is able to check and change the data entered in the Order, including the ability to identify and correct errors that occurred when entering data. The Buyer sends the Order to the Seller by clicking the “Submit Order” button. The data stated in the Order are deemed correct by the Seller. Immediately upon receipt of the Order, the Seller will confirm such receipt to the Buyer by e-mail to the Buyer’s e-mail address specified in the User Account or in the Order (the “Buyer’s E-mail Address”).
3.8. Depending on the nature of the Order (quantity of goods, purchase price, anticipated delivery costs), the Seller is always entitled to request the Buyer to provide additional confirmation of the Order (for example, in writing or by phone).
3.9. The contractual relationship between the Seller and the Buyer arises upon delivery of the Order acceptance (acceptance), which the Seller sends to the Buyer by e-mail to the Buyer’s E-mail Address.
3.10. If the Seller cannot meet any of the requirements stated in the Order, the Seller will send the Buyer an amended offer to the Buyer’s E-mail Address, indicating possible Order variants and requesting the Buyer’s position. The amended offer is considered a new proposal for a Purchase Contract and the Purchase Contract is concluded only upon the Buyer’s acceptance by e-mail.
3.11. If an obvious technical error occurs on the Seller’s side in stating the price of goods on the Store Web Interface or during ordering, the Seller is not obliged to deliver the goods to the Buyer at that obviously incorrect price, even if the Buyer has received an automatic confirmation of Order receipt under these Terms and Conditions. The Seller shall notify the Buyer of the error without undue delay and send an amended offer to the Buyer’s E-mail Address. The amended offer shall be deemed a new proposal for a Purchase Contract and the Purchase Contract shall be concluded upon the Buyer’s acceptance by e-mail.
3.12. The Buyer agrees to the use of remote communication means when concluding the Purchase Contract. Any costs incurred by the Buyer in using remote communication means in connection with concluding the Purchase Contract (internet connection costs, telephone call costs) shall be borne by the Buyer and do not differ from the basic rate.
4.1. The Buyer may pay the purchase price of the goods and any costs associated with the delivery of goods under the Purchase Contract to the Seller in the following ways (the Buyer is not entitled to combine payment methods within a single Order):
4.2. Together with the purchase price, the Buyer shall also pay the Seller the costs associated with packing and delivering the goods and the costs of payment of the purchase price of the goods, as agreed. Unless expressly stated otherwise, the “purchase price” also includes the costs associated with the delivery of the goods.
4.3. The Seller does not require an advance or similar payment from the Buyer. This is without prejudice to Article 4.6 regarding the obligation to pay the purchase price in advance.
4.4. In the case of cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is due within seven (7) days of concluding the Purchase Contract.
4.5. In the case of non-cash payment, the Buyer must pay the purchase price together with the variable symbol. For non-cash payments, the Buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller’s Account.
4.6. The Seller is entitled, especially if the Buyer fails to provide additional confirmation of the Order (Article 3.8), to require payment of the full purchase price before the goods are dispatched to the Buyer. Section 2119(1) of the Civil Code shall not apply.
4.7. Title to the goods, including the packaging, is reserved by the Seller until full payment of the purchase price; the Buyer acquires title to the goods only upon full payment.
4.8. Any discounts on the price of goods granted by the Seller to the Buyer cannot be combined.
4.9. Where customary in business dealings or required by generally binding legal regulations, the Seller shall issue a tax document – invoice – to the Buyer for payments made under the Purchase Contract. The Seller is a VAT payer. The Seller will issue the invoice after the price is paid and will send it either in paper form with the goods or electronically to the Buyer’s E-mail Address.
5.1. When placing an Order, the Buyer may enter codes contained on gift vouchers issued by the Seller and discount codes provided by the Seller. The Buyer must follow the redemption rules stated on the Store Web Interface, which form part of these Terms and Conditions. If the Buyer redeems a gift voucher or discount code in breach of these rules, the Seller may refuse the voucher or code.
5.2. Unless expressly stated otherwise by the Seller, gift vouchers and discount codes:
5.3. The value of redeemed gift vouchers, or the amount of the discount from discount codes (if expressed as a CZK amount and not as a percentage), is proportionally allocated according to the purchase prices among all items in the Order to which the voucher or discount code was applied, either to all goods, or only to those goods for which the voucher or discount code can be used according to its specific terms.
5.4. If the Buyer withdraws from the Purchase Contract or otherwise legitimately returns goods to the Seller that were purchased using a discount code or gift voucher, the Buyer is entitled to a refund of the amount actually paid in money. If a gift voucher was used, the Seller will issue a new gift voucher of the same nominal value. The Seller may decide whether and in what amount to issue a new discount code.
5.5. If a gift voucher or discount code has a limited validity period, the Buyer may use it only before it expires. The Seller does not provide money or any other compensation for any unused value of a gift voucher or discount code.
5.6. A gift voucher or discount code cannot be exchanged for money. If the Buyer purchases goods at a price lower than the value of the voucher or discount code, the Buyer is not entitled to payment of the difference or to a new voucher/discount code for the remaining value.
5.7. If the Buyer redeems a gift voucher or discount code contrary to the Seller’s rules for redeeming gift vouchers and discount codes, the Seller may refuse the voucher or code and withdraw from the concluded Purchase Contract. In case of any ambiguity, the interpretation determined by the Seller shall apply.
6.1. The Buyer acknowledges that, under Section 1837 of the Civil Code, it is not possible, inter alia, to withdraw from a Purchase Contract for the supply of (a) goods made to the Buyer’s specifications or clearly personalised, (b) goods that are perishable or have a short shelf life, as well as goods which, due to their nature, have been inseparably mixed with other goods after delivery, and (c) goods in sealed packaging which are not suitable for return for health protection or hygiene reasons and which were unsealed by the Buyer after delivery.
6.2. Unless it is a case under Article 6.1 or another case where withdrawal is not possible, the Buyer has, in accordance with Section 1829(1) and (2) of the Civil Code, the right to withdraw from the Purchase Contract within fourteen (14) days from the day on which the Buyer or a third party designated by the Buyer (other than the carrier) acquires (a) the goods, or (b) the last item of goods, if the Buyer ordered multiple items delivered separately, or (c) the last component or piece of goods consisting of several components or pieces.
6.3. The withdrawal must be sent to the Seller within the period specified in Article 6.2. The Buyer may use the model withdrawal form attached to these Terms and Conditions. The Buyer may send the withdrawal to: Boq architekti s.r.o., Sokolovská 1/67, 186 00 Prague 8 – Karlín, or Haptic forms s.r.o., Sokolovská 1/67, 186 00 Prague 8 – Karlín, or to the Seller’s e-mail address info@haptic.store. The Seller will confirm receipt of the withdrawal to the Buyer without undue delay in text form to the Buyer’s E-mail Address.
6.4. In the event of a justified withdrawal, the Purchase Contract is cancelled from the outset. The Buyer shall send the returned goods to the Seller without undue delay, but no later than five (5) days after withdrawal, to: Boq architekti s.r.o., Sokolovská 1/67, 186 00 Prague 8 – Karlín. This period is met if the Buyer sends the goods before it expires. If the Buyer withdraws, the Buyer bears the costs of returning the goods to the Seller, including where the goods cannot, by their nature, be returned by ordinary post. The Buyer is not entitled to send the returned goods cash on delivery; such parcels will not be accepted by the Seller.
6.5. In the event of withdrawal under Article 6.2, the Seller will refund the monies received from the Buyer (except for the amount representing additional delivery costs incurred due to the Buyer’s choice of a delivery method other than the least expensive standard delivery offered by the Seller) no later than fourteen (14) days from the withdrawal, using the same means of payment used by the Buyer, or (at the Seller’s option) by transfer to a bank account specified by the Buyer; subject to the right to withhold the refund until returned goods are received pursuant to Article 6.7.
6.6. If the purchase price was paid using a gift voucher, the Buyer expressly agrees that the refund of the financial value received in the form of a gift voucher will be made by issuing a new gift voucher of the same nominal value, pursuant to Article 5.4.
6.7. If the Buyer withdraws, the Seller is not obliged to refund the monies before the Seller receives the goods or before the Buyer proves that the goods have been sent back. Within ten (10) days of receiving the returned goods, the Seller is entitled to examine the goods, in particular to determine whether the goods are damaged, worn or partially consumed. The Buyer acknowledges that if the returned goods are damaged, worn or partially consumed, the Seller has a claim against the Buyer for compensation for the resulting loss. The Seller may set off this claim against the Buyer’s claim for a refund of the purchase price.
6.8. If a gift was provided with the goods, the gift agreement is concluded with a condition subsequent that if the Buyer withdraws from the Purchase Contract, the gift agreement regarding such gift will cease to be effective and the Buyer is obliged to return the gift in its original condition together with the goods.
6.9. If the Buyer withdraws from the Purchase Contract without entitlement and still sends the goods to the Seller, the goods will not be accepted or will be returned to the Buyer at the Buyer’s expense. If such goods demonstrably return to the Seller due to non-delivery, they will be donated to charity without any right of the Buyer to a refund of the purchase price, which the Buyer hereby agrees to.
6.10. In cases where the Buyer has the right to withdraw under Section 1829(1) of the Civil Code, the Seller is also entitled to withdraw at any time until the goods are received by the Buyer. In such case, the Seller shall refund the purchase price to the Buyer without undue delay by bank transfer to the account specified by the Buyer.
6.11. The Seller uses best efforts to maintain sufficient stock and correct inventory records. Nevertheless, in exceptional cases the Seller may be unable to deliver the ordered goods or to deliver them under the conditions agreed in the Purchase Contract. In such cases, the Seller is entitled to withdraw from the Purchase Contract and the Buyer agrees with this procedure. In particular, the Seller may withdraw if supplier prices or transport costs change significantly, or if goods were mistakenly offered at an incorrect price and the Buyer did not accept the relevant amendment to the Purchase Contract (i.e., a price increase or increased transport costs). The Buyer agrees with such withdrawal by the Seller.
7.1. The method of delivery is determined by the Seller unless otherwise agreed in the Purchase Contract. If the delivery method is agreed based on the Buyer’s special request, the Buyer bears the risk and any additional costs associated with this delivery method.
7.2. If the Seller is obliged under the Purchase Contract to dispatch the goods, the Seller hands the item over to the Buyer by handing it to the first carrier for transport to the Buyer within the meaning of Section 2090 of the Civil Code. If the Seller is obliged under the Purchase Contract to deliver the goods to a place specified by the Buyer in the Order, the Buyer is obliged to take delivery there.
7.3. If, for reasons on the Buyer’s side, the goods must be delivered repeatedly or in a manner other than stated in the Order, the Buyer shall pay the costs associated with repeated delivery or with the other delivery method.
7.4. Upon receipt from the carrier, the Buyer shall check the integrity of the packaging and report any defects to the carrier without delay. If the packaging is found to be breached, indicating unauthorised entry, the Buyer may refuse the shipment. This is without prejudice to the Buyer’s rights arising from defects and other rights under generally binding legal regulations. By signing the delivery note or confirming receipt, the Buyer confirms that the package containing the goods was intact.
7.5. Risk of damage passes to the Buyer upon receipt; the same applies if the Buyer fails to take delivery although the Seller allowed the Buyer to handle the goods and the Buyer breaches the Purchase Contract by not taking delivery. Further rights and obligations in transport may be regulated by the Seller’s special delivery terms.
7.6. The Seller will normally hand over the goods to the selected carrier within 72 hours, but no later than five business days from Order receipt, unless otherwise agreed with the Buyer. If the Buyer requests later delivery, the Buyer must inform the Seller without delay. If the Buyer fails to do so, or if the goods have already been handed to the carrier before the Seller receives the Buyer’s request, the Buyer shall be liable to the Seller for any loss caused by failure to take delivery or by non-delivery within the set or agreed delivery time. The Seller is not liable for delays on the carrier’s side. Additional delivery conditions for individual carriers may be stated on the Store Web Interface.
8.1. The parties’ rights and obligations regarding rights from defective performance are governed by the applicable legislation (in particular Sections 1914–1925, 2099–2117 and 2161–2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
8.2. The Seller’s Complaint Policy, which forms an annex and integral part of these Terms and Conditions, governs the parties’ rights and obligations related to the Seller’s liability for defects.
9.1. The Buyer acquires title to the goods upon payment of the full purchase price.
9.2. The Seller is not bound by any codes of conduct vis-à-vis the Buyer within the meaning of Section 1820(1)(n) of the Civil Code.
9.3. The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
9.4. The Buyer acknowledges that the software and other components forming the Store Web Interface (including all photographs) are protected by copyright. The Buyer undertakes not to perform any activity that could enable unauthorised interference with or use of the software or other components forming the Store Web Interface by the Buyer or third parties.
9.5. When using the Store Web Interface, the Buyer is not entitled to use mechanisms, software or other procedures that could negatively affect its operation. The Store Web Interface may be used only to an extent that is not detrimental to the rights of other customers and is consistent with its purpose.
9.6. The Buyer acknowledges that the Seller is not liable for errors caused by third-party interventions in the Store Web Interface or by the use of the Store Web Interface contrary to its purpose.
10.1. The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – “GDPR”) related to the processing of the Buyer’s personal data for the purpose of performing the Purchase Contract, for negotiating the Purchase Contract, and for fulfilling the Seller’s public-law obligations via the Privacy Policy, which forms an annex to these Terms and Conditions.
11.1. The Buyer agrees, within the meaning of Section 7(2) of Act No. 480/2004 Coll., on certain information society services, as amended, to the sending of information relating to the Seller’s goods, services or business to the Buyer’s e-mail address and also agrees to the sending of commercial communications by the Seller to the Buyer’s e-mail address or telephone number. The Buyer may adjust or cancel these subscriptions at any time free of charge by clicking the link in the e-mail sent to the Buyer’s e-mail address.
11.2. The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 GDPR related to processing personal data for the purpose of sending commercial communications via the Privacy Policy.
11.3. The Buyer agrees to the storage of cookies on their device. If it is possible to make a purchase on the Store Web Interface and the Seller can fulfil obligations under the Purchase Contract without cookies being stored on the Buyer’s device, the Buyer may withdraw consent under the previous sentence at any time. The Seller fulfils its statutory obligations related to any storage of cookies on the Buyer’s device via the Privacy Policy.
12.1. Unless agreed otherwise, all correspondence related to the Purchase Contract must be delivered to the other party in writing, by e-mail, in person or by registered mail via the postal service provider.
12.2. For e-mail delivery, messages must be sent (a) in the case of the Buyer, to the Buyer’s e-mail address stated in the User Account or in the Order, and (b) in the case of the Seller, to info@haptic.store. The Seller’s postal address for correspondence is: Boq architekti s.r.o., Sokolovská 1/67, 186 00 Prague 8 – Karlín, or Haptic forms s.r.o., Sokolovská 1/67, 186 00 Prague 8 – Karlín.
12.3. A notice shall also be deemed delivered if receipt was refused, if it was not collected within the collection period, or if it was returned as undeliverable.
13.1. If a relationship established by the Purchase Contract contains an international element, the parties agree that the relationship shall be governed by Czech law. The choice of law does not deprive a consumer Buyer of the protection afforded by provisions that cannot be derogated from by agreement under the law that would otherwise apply in the absence of a choice under Article 6(1) of Regulation (EC) No 593/2008 of 17 June 2008 (Rome I).
13.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision the meaning of which comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.
13.3. The Czech Trade Inspection Authority (Česká obchodní inspekce), registered office: Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes arising from the Purchase Contract. Disputes between the Seller and the Buyer may also be resolved via the online dispute resolution platform at http://ec.europa.eu/consumers/odr.
13.4. The European Consumer Centre Czech Republic, registered office: Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes.
13.5. The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out by the competent Trade Licensing Office within its remit. Supervision of personal data protection is exercised by the Office for Personal Data Protection. Within its remit, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
13.6. The Purchase Contract, including these Terms and Conditions, is archived by the Seller in electronic form and is not accessible.
13.7. The annexes and integral parts of these Terms and Conditions are the model withdrawal form, the Complaint Policy and the complaint form.
13.8. Seller’s contact details:
Registered office: Kaprova 42/14, 110 00 Prague 1
E-mail: info@haptic.store
Phone: +420 773 578 203
13.9. These Terms and Conditions are valid and effective as of 1 September 2025. The Seller reserves the right to amend or supplement the Terms and Conditions at any time. Changes enter into force on the date of their publication on www.haptic.store.
